For mainland UK and Northern Ireland:

Small Parcel £3.95
Large Parcel £7.95 (for orders over £140)

For Isle of Man and Channel Islands, shipping is calculated at the checkout.

Please note: All items purchased from Atom Packs are subject to a lead time, any shipping times quoted start when the order is complete, not from the moment the order is placed. Current lead times can change and are displayed clearly on the site.

Accessories, when completed, are shipped to the UK using Royal Mail 1st Class. This service normally takes 1-2 days.

Backpacks, when completed, are shipped to the UK using DPD next day. This service is normally delivered on the next working day.

Keep an eye out for emails and texts from DPD.

Yes we do!

The lead time is the estimated time between placing an order and it leaving our workshop. The lead time for new orders can always be found in the top banner on any page of our website.

If you have already placed an order, you will have received an email with an estimated shipping date, this date is still accurate unless we have emailed you saying otherwise.

Pre-existing orders can ignore any lead time updates to the website, this is relevant for new orders only.

Any unused off-the-shelf backpack or accessory can be returned to us for a refund, minus the shipping cost, up to 14 days after you take delivery of the goods.

Return shipping is at your own expense. If you wish to start a return, you must contact us first.

All completed custom orders are final.

We cannot accept returns on custom work except for where there have been errors in manufacture so be sure to make sure you are totally happy with your order before proceeding to checkout.

Once you receive your pack please try it on at home and use our fit guide to check that you are happy with it.

Checking the Fit

Something not right? Please contact us with your order number to discuss your options.

No, we only sell directly to our customers. We are more than happy to help you as much as we can, either on email or over the phone, to make sure you are confident in selecting the right pack for you.

We've created a complete guide here to help you measure for your pack:

How to find your size

Absolutely! While we don't operate as a regular shop, we're happy to accommodate fittings. Since we're often busy making packs, we ask that appointments be scheduled at least 1-2 weeks in advance to ensure we can give you our full attention.

We're open Monday-Friday, we're sorry that we're not able to offer weekend appointments at this time.

Please note that last-minute appointments may not be possible due to our production schedule.

Contact us to book your fitting.

Our packs are not waterproof.

We use highly waterproof fabrics but we do not tape the seams. Therefore some water may ingress into the pack during periods of extended rain.

Load lifters come as standard on The Prospector.

The Atom, The Pulse and The Notch have been specifically designed to work at their best without them.

On some packs, yes. The Prospector and the Notch have a daisy chain running the length of the strap.

Extended daisy chain is available as a custom option on the Atom and Pulse, these packs otherwise have a daisy chain on the bottom half of the straps from the top of the shoulder pocket down.

Both are accessible underneath the shoulder pocket, where fitted.

Yes, a BV450 and BV500 fits vertically in all 40L, 50L and 60L models.

Most of our packs can be packed to fit as carry-on luggage, but it is dependent on the airline so please check the airline specifications against the size of your pack. The frame size is the big limiting factor as it cannot be made smaller unless removed - this is listed on the product page for your backpack.

It can be difficult deciding which pack to choose.

Check out our videos comparing the features of the different pack models we have available.

The Atom

The Pulse

The Notch

The Prospector

The Nanu

We've also created a table where you can compare the features:

How To Choose Your Pack

Once you've chosen which model you'd like, you can then choose between a custom and standard pack.

Custom Pack vs Standard Pack

We have decided to reduce the amount of “off menu” custom work that we offer, this helps us work more efficiently and makes sure you have faster access to high quality lightweight packs.

You can still order a personalised custom version of The Atom, The Pulse, The Notch and The Prospector by changing colours and adding or removing pockets as well as new removable features available to add to your order or to buy at a later date, allowing you to create a pack that’s right for you!

If you are on a long hike, it can pay to give your pack a clean every now and again to stop things getting too funky. You can either clean the pack using warm water, soap and a soft cloth or, if you are feeling fancy, put on some relaxing music, fill a bathtub with warm water (not too hot, as it could damage the fabric) and throw the pack in for a good soak, leave it a few minutes, agitate and repeat, changing the water if necessary. Finally, rinse and hang upside down over the bath to air dry.

For more information check out our cleaning guide.

No, we no longer offer DCF as an option.

Dyneema® Stretch is a technical stretch fabric used in applications that require maximum abrasion and cut resistance. It has a really good looking sleek and slimline look on the pack can stretch to hold up to 5L (not included in the volume).

Bullet Net has small 3mm holes in it, making it great for airing out wet items while on the move and allowing you to see where everything is. It is not very stretchy so we pleat the fabric to give the pocket more volume.

We offer a backpack repair service for any Atom Packs product purchased from our website that has sustained damage or wear and tear.

Click here for our repair service

Before you check out with this item please first send us an email containing a brief explanation of the issue, clear photos of the problem areas, and your original order number.

In the event your pack needs to be repaired whilst on a long trail, we have many replacement parts including buckles, elastic, frames, hipbelts and top straps on the Accessories page

For any other queries please send us an email to hello@atompacks.co.uk