Rental Terms and Conditions

This Rental Agreement ("Agreement") is made between Atom Packs ("Company") and the individual renting the equipment ("Customer"). By accepting delivery of the equipment, the Customer agrees to the following terms:

Rental Period & Timing

  • Equipment is hired for fixed periods of 3, 7, or 10 days.

  • The rental period begins the day the carrier confirms delivery to the Customer’s address.

  • The rental period ends when the package is scanned by the return courier.

  • The Company is not responsible for delays caused by the shipping carrier (e.g., weather or logistics). If the gear arrives later than expected, the rental duration remains the same, starting from the actual date of delivery.

Shipping & Returns

  • A pre-paid return shipping label is provided. Customers should reuse the original packaging to ensure the gear is protected during transit.

  • The return shipment must be postmarked/scanned by the final day of the rental period.

Cleaning Requirement

  • Customers must clean the backpack before returning it. This includes removing all dirt, debris, and personal items.

  • Gear must be completely dry before being boxed for return. Shipping damp gear can cause permanent mold/mildew damage.

  • Backpacks returned excessively dirty, stained, or with persistent odors will incur a professional cleaning fee of £40.

Condition of Equipment

  • Upon delivery, the Customer must inspect the gear and report any significant damage or functional issues.

  • Customers may not modify, sew, or permanently alter the backpack (e.g., removing straps, adding patches, or using markers).

Damage, Loss, or Theft

  • Minor scuffs and trail dirt are expected and covered by the rental fee.

  • The Customer is liable for costs associated with repairs (e.g., torn mesh, broken buckles, snapped frames) or full deposit amount if the item is damaged beyond repair. 

  • If the equipment is lost or stolen while in the Customer’s care, the Customer will be charged the full deposit amount.

Liability & Safety

  • The Customer acknowledges that hiking and outdoor activities involve inherent risks. The Company is not responsible for any injuries, accidents, or health issues resulting from the use of the equipment.

  • The Company is not liable for damage to the Customer’s personal property (e.g., electronics, clothing) stored inside the rental backpack.

Payment & Disputes

  • By providing payment details, the Customer authorises the Company to charge for any late fees, cleaning fees, or damage costs incurred.

Acceptance

Taking possession of the equipment constitutes a binding agreement to these terms.